Cancellation policy

We understand that sometimes plans change, and you may need to cancel your order. As each of our products is handcrafted with care and made to order, we have implemented the following cancellation policy:

Cancellation Period:

• You may cancel your order within 24 hours of placing it for a full refund.
• After 24 hours, materials for your order may have already been purchased, and work may have begun, so cancellations will no longer be eligible for a full refund.

Custom or Personalized Orders:

• Due to the unique nature of custom or personalized products, these orders cannot be canceled once production has started.
• We recommend double-checking all details for custom items (such as names, colors, or sizes) before placing your order to avoid mistakes.

 

Partial Refunds:

• For cancellations made after the 24-hour window but before the product has shipped, we may offer a partial refund, minus the cost of materials and labor already incurred.

Non-Refundable Items:

• We do not offer cancellations or refunds for items that have already been shipped or for final sale items.

How to Cancel:

• To cancel an order, please contact us via email at support@dskreativekraft.com or through our customer service portal with your order number. We will confirm your cancellation via email.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.