Refund policy

Thank you for shopping with D's Kreative Kraft! We take pride in the quality of our handmade products and strive to provide the best customer experience. If for any reason you are not completely satisfied with your purchase, we’re here to help!

 

Return
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. This is only if the item was received damaged or incorrectly.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can live chat with a customer service agent, fill out the contact us for or sent an email to support@dskreativekraft.com with your order number and reason for the return. You will receive return address once you reach out to us!

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ensure the item is properly packaged to avoid damage during transit.

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

 

Damages or Defective Items and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will offer a replacement, store credit, or a full refund, including shipping fees.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), perishable products (such as bath products) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale or products marked as "final sale" or gift cards.

 

Exchanges
We do not offer exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us through our live chat or at support@dskreativekraft.com.

 

You can always contact us for any return question through our live chat or at support@dskreativekraft.com.