FAQ
General Questions
What types of products do you offer?
We create handmade tumblers, journals, notebooks, notepads, keychains (resin and sublimation), home decor, candles, soaps, bath and body products, gifts, stickers, pens, planners, and so much more
Can your products be customized?
Absolutely! We specialize in personalized and themed designs. Let us know your ideas, and we’ll bring them to life.
Do you use eco-friendly materials?
Yes, many of our products are crafted with eco-friendly and sustainable materials. We’re committed to protecting the environment.
How do I care for my products?
Each product comes with specific care instructions to ensure its longevity. Please refer to the included guide or contact us for tips.
Do you offer gift-wrapping?
Yes, we offer gift-wrapping services. Let us know during checkout if you’d like this option.
Do you run any promotions or discounts?
Follow us on social media or sign up for our newsletter to stay updated on our latest promotions and exclusive discounts.
Shipping & Delivery
How long does it take to process and deliver an order?
Processing time is 3–5 business days. Delivery typically takes 1–3 business days, depending on the shipping method selected.
Do you ship internationally?
Currently, we focus on local shipping. If you need international shipping, contact us to discuss options
Can I track my order?
Yes, once your order ships, we’ll provide a tracking number so you can follow its journey.
What are your shipping costs?
Shipping costs are calculated at checkout based on your shipping method. Free shipping is available for orders over 100US, if applicable.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
What happens if my package is lost or delayed?
If your package is lost or significantly delayed, please contact us with your order number, and we’ll work with the carrier to resolve the issue.
Can I change my shipping address after placing an order?
Address changes are possible within 24 hours of placing the order. Contact us immediately if you need to update your address.
Do you offer local pickup?
Currently, yes, we do offer local pickup. However, stay tuned as we expand to a local store soon!
Do you ship to PO Boxes?
Yes, we ship to PO Boxes. However, some larger items may attach more charges.
Can I combine shipping for multiple orders?
If you’ve placed multiple orders and they haven’t shipped yet, contact us to combine them and save on shipping costs.
How long does a custom order take?
Custom orders generally take 3–5 business days. However, larger orders may require additional time.
Returns & Exchanges
What is your return policy?
We have a 7-day return policy. You can request a return within 7 days of receiving your item. Please see our full return policy for more details.
What if my item arrives damaged?
Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will offer a replacement, store credit, or a full refund, including shipping fees.
Do you accept returns or exchanges?
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), perishable products (such as bath products) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale or products marked as "final sale" or gift cards.
We do not offer exchanges at this time. Please see our return policy for more information.
How can I get a refund if I’m not satisfied with my purchase?
Customer satisfaction is our priority. If you’re not happy with your purchase, please contact us immediately after inspecting the product, and we’ll work with you on a refund or exchange. Check out our return policy for more details.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
How do I initiate a return?
To start a return, contact us through the live chat or send an email to our email dskreativekraft2021@gmail.com or phone 1 (658) 213-1032. Please include your order number and reason for the return.
How long does it take to process a return or exchange?
Once we receive and inspect your return, refunds or exchanges are processed within 3–5 business days.
Are gift items eligible for returns?
Gift items are eligible for return only if item is damage or incorrect. This request has to be made by the original purchaser.
What happens if my return is not accepted?
If your return doesn’t meet the eligibility criteria, we’ll notify you and return the item to you at your expense.
Can I return a bulk or wholesale order?
Bulk or wholesale orders are non-returnable unless they arrive damaged or defective.
Do you accept returns for clearance or sale items?
Clearance and sale items are final sale and not eligible for return or exchange.
How will I receive my refund?
Refunds can be issued to the original payment method depending on how you made the payment. If that’s not possible, store credit will be provided.